Last Updated: 07-04-2026
At TasteHive, customer satisfaction is our priority. Please read our return and refund policy carefully.
1. Order Cancellation
- Orders can be canceled within 7 days of placing them
- Once preparation has started, cancellation may not be possible
2. Refund Eligibility
Refunds may be provided if:
- You received the wrong order
- The food was damaged or spoiled
- Items were missing from your order
3. Non-Refundable Cases
We do not offer refunds if:
- You change your mind after order preparation
- Incorrect delivery details were provided
- Delay caused by external factors (traffic, weather, etc.)
4. Refund Process
- Contact us within 24 hours of receiving your order
- Share order details and proof (photo if needed)
- Approved refunds will be processed within 3–7 business days
5. Payment Method
Refunds will be issued via:
- Original payment method, or
- Store credit (if applicable)
6. Contact for Refunds
📧 Email:tastehivenz@gmail.com
📞 Phone: 187 C, Great South Road Manurewa, Auckland – 2021
